SifrBolt Documentation
Documentation to understand the SifrBolt platform and use it effectively.
Customer promise
Support is staffed by the same engineers who build SifrBolt. When you escalate, you reach someone who can ship the fix.
Support Tiers
| Plan | Response SLA | Coverage | Channels |
|---|---|---|---|
| Spark | 1 business day | Business hours | Email, docs community |
| Surge | 4 hours | Extended business hours | Email, community, shared Slack |
| Storm | 1 hour | 24×5 | Email, Slack, emergency phone |
| Citadel | 30 minutes | 24×7 | Dedicated Slack, encrypted bridge |
Escalation Path
- Open a ticket via the in-console Support panel or email support@sifrbolt.com.
- For Sev-1 issues call the emergency line listed in your onboarding packet; we answer within your SLA.
- Security incidents trigger an automatic bridge with trust, legal, and engineering leads.
Community & Resources
- Join the customer Slack to swap rollout tactics with other teams.
- Subscribe to the monthly Signal newsletter for product tips and roadmap previews.
- Access recorded enablement sessions inside the console under Library.
Looking for a bespoke engagement? Contact your success manager or email success@sifrbolt.com for concierge options.
Add regional hotlines, partner contacts, or platform-specific customer playbooks under docs/src/pages/support/ as we expand coverage.